Network Innovations addresses our customers' needs for voice services through a comprehensive offering that includes both local and long distance services. By serving as a one-stop-shop for both voice and data connectivity, Network Innovations manages issues related to connectivity so that our customers can focus on their own core business.
Long Distance Service
Network Innovations offers cost effective long distance service for high quality voice communications to locations around the world. Depending on customer needs, we can establish either single rate service, or multi-tier billing utilizing several underlying carriers, with the charges presented monthly on a single invoice. Our seamless network and integrated services eliminate the typical frustrations that can often accompany patchwork international calling. Our customers enjoy not only the reliability of our voice services, but also our aggressive interstate and intrastate rates.
Toll Free Service
Network Innovations' toll free service maximizes call center productivity via our enhanced routing features that ensure cost-effective usage and optimal control. Our toll free services provide the following features and Customer benefits:
- Call routing
Enables call center resources to be properly allocated and managed by automatically directing calls based on pre-determined program parameters.
- Call blocking
Eliminates calls originating from outside pre-set boundaries of specific response and service programs.
- Emergency reroute
In the event of a network outage, Network Innovations provides real-time disaster recovery traffic rerouting to a backup carrier, providing a safety net to ensure that customer calls are not blocked.
- Flexible enhanced routing
Maximizes staff productivity by optimizing and balancing traffic between call centers or between carriers with the powerful and flexible portfolio of our enhanced routing services.
Local Service
Network Innovations' PRI service for local calling communications package provides businesses with high calling volumes with numerous features that lead to savings. The following features come standard with our local calling communications package:
- 23 Voice Communications Paths per primary rate connection
- End user port access charge and EUCL
- Calling party name and number identification
- Long distance network access charge
- Intra LATA-wide calling
- 911 System Access
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- T1 local loop and channel termination
- Automatic channel selection and hunting
- Direct inward dial
- Flat rate local usage
- Directory assistance listing for one location
- 7x24x365 Network Operations Center
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By leveraging our carrier partners' network interconnection and traffic routing capabilities, we provide high quality, low cost local calling and access to the long distance network.
Network Innovations truly is the full service source for both voice and data communications as we can offer integrated access services to cost effectively combine voice and data traffic onto a single network connection, reducing fixed costs associated with network connectivity and creating a customized connectivity scenario sized to meet the specific needs of individual customer locations.
For additional information on Network Innovations' voice services, please contact us at 888-450-2100 or info@nitelecom.com.
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