 |
| |
|
 |
Network Innovations' toll free service maximizes call center productivity via our enhanced routing features that ensure cost-effective usage and optimal control. Our toll free services provide the following features and Customer benefits:
- Call routing
Enables call center resources to be properly allocated and managed by automatically directing calls based on pre-determined program parameters.
- Call blocking
Eliminates calls originating from outside pre-set boundaries of specific response and service programs.
- Emergency reroute
In the event of a network outage, Network Innovations provides real-time disaster recovery traffic rerouting to a backup carrier, providing a safety net to ensure that customer calls are not blocked.
- Flexible enhanced routing
Maximizes staff productivity by optimizing and balancing traffic between call centers or between carriers with the powerful and flexible portfolio of our enhanced routing services.
|
